Quality Guarantee

We stand behind all of our services. If for any reason you are not satisfied with your prints, reprints, digital prints, or enlargements, we will reprint them for you at no charge. We will upon request match a print as close as technology allows. If you have a print you want matched, please bring it in with your original order. Orders without an original print for matching will be printed at our normal high quality standard. Orders of large quantity will require an approval proof before we print the order. Please be aware that prints from a lab other than our own, can be matched; however, due to the differences in paper and chemistry, subtle differences are unavoidable. We promise to work with you in a professional and friendly manner to resolve any problem. Your satisfaction is our highest priority.

Service Times

We will provide you with the most accurate service times possible. Due to seasonal volume from the middle of November to the middle of January service times could be longer. If you have a deadline, we’ll do everything in our power to provide you with the highest quality service in the shortest amount of time. Split orders (those that require multiple services) may have a longer service time. Please call or email with questions about service time.

Payments

Payments can be made by Cash, Checks, Master Card, or Visa.

Insufficient Funds

A $35.00 service charge will be accessed for each check returned due to insufficient funds.

Open Accounts

Open billing accounts are available to select commercial clients and professional photographers only. Credit applications are available by request. We require a completed credit application, and two weeks for approval, before an account can be opened. If you have questions, please contact one of our staff.

Past Due Procedures

Past due accounts lose open account status 5 days after payment is due. Credit card accounts will be charged for any past due amounts at that time. Until an account is brought current, all orders will be C.O.D.

Sales Tax

State sales tax will be charged on every order unless we have a completed sales tax exemption certificate on file. Forms are available from our lab. We will be happy to fax, email, or mail a form to you upon request.

Additional Services

For any service not listed, please contact the manager by email or phone. We are continually adding new services. If for any reason we can’t provide a service for you, call us anyway, we’ll refer you to someone we know and trust.

Rush Service

Additional lab hours are available for photographers that need same night turn around. Lab time is billed at $85/hour outside our regular business hours, in addition to normal pricing of your order. Rush service is available during regular business hours as well. Please contact our staff regarding rush service. Due to seasonal volume, rush service may not be available during busy times of the year.

Lab Materials Availability

We will be happy to provide any customer with order bags, or other lab materials needed in preparing orders for our lab. Call, come in or email and we’ll provide you with the order forms you need to create your order. If you have any questions about how to fill out the forms, anyone of our friendly, qualified staff can assist you. Prices; specifications listed on this site may change at anytime without notice.

Shipping Procedures

Outgoing shipping will be billed as quoted. Regular shipping is through USPO or UPS standard ground rate. Please call for information regarding our shipping charges.

If an order is damaged in shipping, call customer service immediately. Please keep all product and shipping materials for the shipper’s inspection. We will handle all shipping problems quickly and professionally.

Copyright Policy

We honor all copyrights. Any photograph that has been professionally shot and printed is protected by copyright. Please contact our staff regarding copyright regulations. We would be happy to email our copyright policy to you upon request. Release forms are available to you at no charge if you wish to grant or obtain copyright release.

Limit of Liability

Submitting any film, print, slide, negative or digital media to this lab for processing, printing or other handling constitutes an AGREEMENT by you that any damage or loss by our company, subsidiary, or agents, will only entitle you to a like amount and type of film and processing. Except for such replacement, the acceptance by our company, subsidiary and/or agents of the film, print, slide, negative or digital media is without other warranty or liability, and recovery by anyone for any incidental or consequential damages is excluded irrespective of whether the damage occurs because of our negligence, breach of contract, strict liability or other cause.